4 ways you can take your pub to the top next year
The pinnacle of distinction for pubs, bars and clubs in NSW is being awarded a Finalist place at the Australian Hotel Association (AHA) Awards for Excellence event. Pubs around the state will be looking in envy at the finalists who were able to wow their patrons with excellent food and drink, winning customer service or a striking atmosphere.
Joining the elite isn’t impossible – your pub is probably closer to a place on the red carpet than you think. Karo is a name prominent in NSW hospitality for our pedigree in providing gaming stools that stand out – so we thought we’d take a look at four ways you can take your NSW pub to the top next year.
The biggest asset your pub has is your staff – they are the face of your business.
- Help your motivated staff become customer service superstars
The biggest asset your pub or bar can invest in is the people pouring the drinks, serving the food and making your patrons feel welcome. Your staff are the face of your business, so ensuring they receive the best training in customer care and handling issues is vital.
Take the time to get to know each of your staff individually – knowing their strengths and weaknesses, career ambitions and their personality can help you make good business decisions. For example, knowing someone has impeccable organisational skills can help you decide whether they would be best placed behind the bar or on table service.
Similarly, knowing your employee’s hobbies can help you decide on personal incentives for good behaviour. Happy staff typically work harder and stay for longer.
- Lead from the front
Everything that happens in a pub is ultimately the responsibility of management. If you lead from the front, setting a hardworking and customer-facing example, your staff will follow in kind and you may earn yourself a hallowed Finalist place come 2018! Alternatively, not having a clear plan for your business, or having a slack attitude will rub off on staff and have your patrons scrambling for the door.
Take the rap for things that go wrong, and leave the credit for things that go well to your floor staff. That way, they feel as if they are a connected part of your business, and will respect you for having a clear vision for what you want and how you present your pub.
- Focus on food
The AHA Awards have around a dozen categories for outstanding food, so focusing on food is an excellent way of getting punters through the door. Do some research and see what other watering holes in the area are doing – it may be worthwhile trying something a bit different. Any pub can do a bowl of fries. But if yours can stand out with some innovative and delicious dishes, you’ll have streams through the door at all times!
As well as focusing on ways you can spice up the usual pub grub fare, having a look at ways you can improve your prices is another way to shoot to the top. Patrons’ pub loyalty can fluctuate depending on the daily meal deals – so making sure you are matching the competition around you is key. Thinking outside the box with your food offerings can really make a difference!
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Investing in Karo gaming stools can contribute to an atmosphere revamp that can really impress your regulars.
- Dazzle with decor
With your patrons welcomed in and stuffed to the gills, you’ll want them to be able to relax in style. Giving your pub a snazzy revamp to change tired furniture or improve uncomfortable stools is an excellent way to make a statement.
Investing in the best furniture to create a rich atmosphere is easy – just look to industry leaders like Karo gaming stools. With our focus on strength, durability and comfort in the design of every stool model, we offer pubs and clubs the chance to revamp their gaming areas and create an atmosphere that will keep people coming back for more!
An Award for Excellence requires an investment in excellence. Karo gaming stools are the premium in gaming furniture, so to take your pub to the top next year, make Karo your next call.